FAQs

About my order

Do you offer exchanges?

Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through darkforestsneaker.com. You can return your product and reorder.

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded.

Returns only by US Postal Service

  1. Pack and seal the product securely in your original Vans box (if possible) or any cardboard shipping box
  2. Write your name, return address, and order number on the return shipping label. Order number(s) can be found in your order history at darkforestfootwear.com and in your shipping confirmation email.
  3. Attach the prepaid US Postal Service return label to the outside of the return package (make sure to cover or remove any old shipping labels)
  4. The package can be picked up by the US Postal Service at your mailbox or dropped off at the Post Office or FedEx Retail location
  5. *Please note, due to COVID-19, shipping carriers have reported delays.
  6. Please note, returns may take 8-13 business days to be delivered back to our DC to process. We appreciate your patience and understanding.
  7. A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days to the original form of payment

How do I cancel or change my order?

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. If you decide you do not want the merchandise, you can return your product by mail.

Will I be charged for products that did not ship or were canceled?

No, if an item you have selected is out of stock, cancelled, or rejected you will not be charged for that item.

 

Shipping and return

 

What are your shipping policies and time frames?

 Day/Time Order was Placed: Begins Processing:
(Mon - Fri) before 11am PST Same day
(Mon - Thurs) after 11am PST following business day
(Friday) after 11am PST following Monday
Weekends & Holidays DO NOT process over the weekend & holidays


Note: Orders shipped via USPS may arrive on Saturday (post office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday. Your items may ship separately, please check your order details.

 Shipping Method Typical Processing Time Typical Processing Time
3 Day (24 - 48 hours) + (3 - 4 business days)
2 Day (24 - 48 hours) + (2 - 3 business days)
Overnight
(next business day)
(24 - 48 hours) + (1 - 2 business days)
Priority Mail
(shipping to PO Box or FPO/APO)
(24 - 48 hours) + (5 - 7 business days) 


Do you ship internationally?

YES, for international shipping we charge $10.00 flat shipping fee. For international return, customer needs to pay for the shipping back.